3 Price Objection Handling Techniques for Higher Value Items

If you want to make more money from the backend on your book sales then one simple method is to increase the price of your products, courses and services. If you are selling (for example) information based products with a high ticket then you may wish to make sure you cam handle any price objections that occur.

Here are 3 powerful ways to do this:

1. Ask the person

This is quite a bold approach that can be very effective. In response to someone raising a price concern, you reply:

“Mr Jones we never offer the lowest price in the market. Why do you think that even though we aren’t the lowest priced provider that so many people buy from us?”

The person will then usually reply along the lines of quality, service and so forth. Whatever the person offers as the reason, you respond:

“Mr Jones, you are exactly right and…” and then you can add in any additional reasons that are appropriate and move into re-selling the benefits of your high quality, service etc as described above.

2. Talk the difference

In response to someone telling you that, “You’ll have to do better than that, XYZ offered a similar product me a much lower price!” a method to pursue is:

“Can I ask you how much cheaper?”

On many occasions the person will tell you the price (or perhaps an even lower price than they really have been offered as a negotiation ploy!) and you can work out the difference between the two prices.

Then sell the benefits that the person gets for the difference:

“Mrs Jones, the difference is only £400. For that investment you get…” and sell the benefits that your product and service offers over and above the competitor.

3. John Ruskin

John Ruskin was a prolific writer in the 19th century. I have two of his quotes printed onto cards that I sometimes show to people when they are attempting to haggle over price. The quotations are:

“It is unwise to pay too much, but it is unwise to pay too little. When you pay too much you lose a little money and that is all, but when you pay too little you sometimes lose everything, because the thing that you’ve bought isn’t capable of doing the thing it was bought to do.

The common law of business prohibits you from paying a little and receiving a lot – it can’t be done. If you deal with the lowest bidder it would be as well to add something for the risk you run, and if you can do that you can afford to buy something better”.

“There is hardly anything in the world today that some man cannot make just a little worse and sell just a little cheaper, and the people who buy on price alone are this man’s lawful prey”.

John Ruskin, English art and social critic, 1819 – 1900

Mr Ruskin (God bless him!) has overcome many a price concern with his wise words. Not many people are comfortable with being someone’s “lawful prey”!

This post was written by:

Simon Hazeldine

Simon Hazeldine - who has written 25 posts on publishingacademy.com.

Simon Hazeldine is an in-demand professional speaker, sales trainer and the bestselling author of four business books that have been endorsed by famous business leaders including Duncan Bannatyne from BBC TV’s ‘Dragon’s Den’, Dr Joe Vitale, Brian Tracy and multi-billionaire founder and CEO of Dell Computers, Michael Dell. His books, Bare Knuckle Selling and Bare Knuckle Negotiating have become must-have bibles for sales and compliance professionals the world over.

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